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Delivery & Tracking

1. How can I track my order?

You can track your order through the Track Your Order page using your Order ID and the billing email used at checkout. The displayed status updates whenever the Al-Sirat Shopping team changes your order status on the website.

2. Where can I find my Order ID?

Your Order ID appears on the order confirmation page after checkout and in your confirmation email. If you cannot find it, contact us on WhatsApp using the phone number entered with your order.

3. How long does delivery take?

Delivery time depends on your location, product availability, and order processing. Our team will confirm the expected delivery time after reviewing your order.

4. What should I do if my order is delayed?

Check the latest status through the Track Your Order page. If the status has not changed or the delivery is delayed, contact us on WhatsApp and provide your Order ID and phone number.

5. Which areas do you deliver to?

We deliver across all of Lebanon. Delivery fees and estimated delivery times may vary depending on your location.

Orders & Payment

1. How can I place an order?

Browse the products on our website, select the item and available options, add it to your cart, and proceed to checkout. Enter your correct phone number and delivery address, then confirm your order.

2. What payment methods do you accept?

We currently accept Cash on Delivery. You can pay for your order when it is delivered to you.

3. How will I know that my order was received?

After completing checkout, an order confirmation page will appear with your Order ID. Please save this number, as you will need it to track your order or contact our team.

4. Can I change or cancel my order?

Contact us on WhatsApp as soon as possible and provide your Order ID. Changes or cancellations depend on the current status of the order and may not be possible after it has been sent for delivery.

5. What happens if an item in my order is unavailable?

Our team will contact you using the phone number entered at checkout to inform you and confirm the available options before proceeding with your order.

Customer Support

1. How can I contact customer support?

You can contact us by phone at +961 71 313 323, through WhatsApp, or by email at alsirat.onlineshop@gmail.com.

2. What information should I provide when contacting support?

Please provide your Order ID, the phone number used at checkout, and a clear explanation of your request. Include photos or videos when relevant.

3. Can I get help before placing an order?

Yes. Contact our team if you need more information about a product, its available options, delivery, or the ordering process.

4. What should I do if I have a problem with the website or checkout?

Contact our team and describe the issue you are experiencing. If possible, include a screenshot so we can assist you more quickly.

5. Can I visit an Alsirat Shopping branch for assistance?

Yes. You can visit the nearest Alsirat Shopping branch for assistance. Check the Our Branches section on the Contact Us page for branch locations and directions.

Exchange Policy

1. Can I return an item for a refund?

We do not offer returns for refunds. In some cases, an exchange may be available depending on the product type, its condition, and the reason for the request.

2. Can I exchange an item?

Exchange requests are reviewed individually. Eligibility depends on the product category, the condition of the item, and the reason for the exchange.

3. What should I do if I receive a damaged or incorrect item?

Contact us as soon as possible and provide your Order ID, phone number, and clear photos or videos of the item received. Our team will review the issue and confirm the available exchange option.

4. How can I request an exchange?

Contact our customer support team before bringing or sending the item. Provide your Order ID, phone number, a description of the issue, and photos when relevant. Please wait for confirmation from our team before taking any further action.

5. Is every product eligible for exchange? 
No. Exchange eligibility varies depending on the product category, condition, packaging, and reason for the request. Each case is reviewed separately by our team.